Terms and Conditions Returns Policy Your complete satisfaction is our Guarantee. Goods must be returned in original condition including all packaging and labels still attached within 10 days of receipt. If you have any queries, please contact us direct on +44 (0)17687 74600 or email us at enquiries@togz4kidz.com We suggest that you use registered post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible, and usually take the form of a refund transaction onto the card used for purchasing. At the very latest we will return your money within 30 days of the original purchase. Depending on the circumstances we will refund the return postage, i.e., if the goods are faulty or damaged, however, in the case of incorrect ordering or exchanges the customer will be expected to pay the cost for returning the goods and the cost of shipping the replacement at our standard delivery charge. The address for any returns is: Returns Department, Togz 4 Kidz 3 Bank Street Keswick Cumbria CA12 5JY Prices The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT where applicable unless otherwise stated. The price of the item(s) does not include the delivery charge which will be charged at the rates applicable at the date you place your order. Product information is included on the site and if there is anything that you do not understand, or if you want more information, please contact the Shop by email or telephone +44 (0) 17687 74600. Availability We will endeavour to have those items that are available to buy on our site. Occasionally we may be unable to supply a particular item and we will notify you as soon as possible. Where items are out of stock we will endeavour to remove them from the site as quickly as possible at busy times this is not always possible and we apologise for any inconvenience caused. Please email or Telephone +44 (0) 17687 74600 us if any particular item is out of stock and we will endeavour to source it for you if this is possible and let you know the estimated delivery date. Payment Method We accept Mastercard, Visa and its derivatives (e.g. Delta), Switch, Solo When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a landline telephone number (not a mobile) to be used in case of query. Credit card payments are processed by Protx. If you wish to pay by cheque, please place your order by telephone on +44 (0)17687 74600 or by post to : Mail Order, Togz 4 Kidz 3 Bank Street, Keswick Cumbria CA12 5JY. If there is a problem with your payment we will e-mail you as soon as we can, usually the same day. Receipts & Bills We will e-mail you confirming that we have received your order and again to notify you that your order has been despatched. You will receive a till receipt when the goods are delivered. Any mistakes in billing or receipts will be corrected as soon as possible. Complaints & Faulty Goods We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible. In some circumstances we may have to wait for third party confirmation that the goods are indeed faulty (in the return of a claimed leaky Waterproof Jacket for example). Complaints will be dealt with fairly, confidentially and speedily. We will acknowledge the complaint within 3 working days and provide a likely timescale for resolving the dispute. We will keep you informed of what action we are taking. Site Contents Website Images. We try to ensure that all images displayed on our website match the product as accurately as possible but cannot always guarantee an exact colour match to the product as displayed on your screen. Product Specifications and Editorial Content. All product information and technical specs contained on our site are for guidance only, no responsibility can be taken for errors, typos or omissions. The content of pages on our site is constantly updated yet may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so. Statutory Rights Your statutory rights are not affected by any of the above. UK Law applies